Telecom
Reputation monitoring that catches every negative review
People choose an internet provider by reading map listings. A weekly agent walks the company's listings and its competitors', and delivers the whole week of fresh criticism, with links, in one message.
A regional internet and cable TV provider. Twenty-five years in the market, competing against a national operator in the same city.
negative reviews missed
listings watched: the company's and two competitors'
the report arrives on its own
of rating history accumulated
Problem 1
A bad review works against you every day it sits there
A regional operator competes with a national one. Someone moving house, or unhappy with their current provider, opens a map app and compares listings. Keeping track meant manually walking your own listing and your competitors' across two map platforms — so fresh criticism was easy to miss, and the later the reply, the worse the company looked to everyone still choosing.
Solution 1
One message, every Monday morning
The agent walks the listings on both map platforms — the company's and its competitors' — and sends the manager a single Telegram message: rating movement for the week, and every fresh negative review with a direct link to it.
An honest boundary
What this system deliberately does not do
There is no public API for posting replies to reviews on these platforms. So «AI answers all your reviews automatically» means, in practice, working around the platform's rules. The honest model is the one built here: the agent monitors and alerts instantly, a human replies quickly and in the company's own voice. The listing looks alive because a person is on it — the machine just makes sure nothing is missed.
Problem 2
A web enquiry goes cold faster than anyone gets to it
Someone requests a connection and keeps comparing providers. If the enquiry lands in an inbox with no context — which plan they were looking at, what they answered in the quiz — the manager burns the call re-asking. Meanwhile the competitor has already phoned back.
Solution 2
The enquiry reaches a manager in seconds
The moment the form is submitted it fans out: to the managers' Telegram group with the plan, the quiz answers and the ad source; to a control channel so the form is visibly alive; and into a spreadsheet and call tracking. There is nowhere left for it to get lost.
Seeing a new review means walking listings on two platforms by hand
A negative review sits unanswered for weeks
Nobody knows what competitors' ratings are doing
A web enquiry waits until someone notices the email
The whole week of fresh criticism in one Monday message
The link is right there — it can be answered the same day
Their movement sits next to yours in the same report
It reaches a manager in seconds, with full context
What changed
negative reviews missed
Everything three stars or below reaches the report with a link
instead of a manual round
Own dynamics and competitors' in a single message
of rating history
Reputation trend visible over time, yours and theirs
to reach a manager
With the plan, the quiz answers and the ad source attached
Under the hood
What this is built from
- Scheduled collectors for two map platforms
- Weekly digest delivered to Telegram
- Lead routing: Telegram, control channel, spreadsheet, call tracking
- Python, systemd timers
Let’s talkabout your bottleneck
Hiring, a project, or a second opinion on an agent design — Telegram is the fastest way to reach me. I read everything myself.
mail [at] artemborisov.ru
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